Privacy policy

 Privacy Policy – Sakba

Sakba is committed to protecting the privacy of its website users and ensuring the confidentiality of personal data in accordance with applicable laws in the United Arab Emirates.

1. Information We Collect

We may collect the following information:

  • Full name

  • Shipping address

  • Email address

  • Phone number

  • IP address

  • Order history

  • Device and browser information

Sakba does not store payment card details. Payments are processed securely through approved third-party payment gateways.

2. How We Use Information

Information is used to:

  • Process and fulfill orders

  • Communicate with customers

  • Provide customer support

  • Improve website performance

  • Send marketing communications (where consent is given)

  • Comply with legal obligations

 

3. Marketing Communications & Opt-Out

Where the user has consented to receive marketing communications, the user may unsubscribe at any time by clicking the “Unsubscribe” link included in marketing emails or by contacting us via the official email address provided on the Website.

4. Legal Basis for Processing

Personal data is processed based on:

  • Contractual necessity

  • Customer consent

  • Legal obligations

  • Legitimate operational interests

5. Data Sharing

Sakba does not sell or rent personal data.

Information may be shared with:

  • Shipping providers

  • Payment processors

  • Technical service providers

  • Regulatory authorities when legally required

Some data may be processed outside the UAE through authorized service providers, subject to appropriate safeguards.

6. Cookies

The website uses cookies to enhance functionality and analyze usage.
Users may disable cookies through browser settings.

7. Data Security

Appropriate technical and organizational measures are implemented to protect personal data.
However, no method of transmission over the internet is completely secure.

8. Data Retention

Personal data is retained only as long as necessary for operational or legal purposes.

9. User Rights

Users have the right to:

  • Request access to their personal data

  • Request correction

  • Request deletion (subject to legal requirements)

Requests can be submitted via the official email listed on the website.

10. Amendments

Sakba reserves the right to update this policy at any time. Continued use of the website constitutes acceptance of updates.

11. Contact

For privacy-related inquiries, please contact us at: sakbatea.ae@gmail.com or via WhatsApp: +971508118799